Nowadays, many consumers are willing to pay for the lamps when they decorate their houses. However, when buying lamps, they often encounter a big problem: the lamps are installed more professionally, but many merchants only sell products that are not responsible for installation, let alone any after-sales service. . Nowadays, many consumers are willing to pay for the lamps when they decorate their houses. However, when buying lamps, they often encounter a big problem: the lamps are installed more professionally, but many merchants only sell products that are not responsible for installation, let alone any after-sales service. . The lack of after-sales service of lamps and lanterns Recently, the consumer Mr. Sun complained to the Municipal Industry and Commerce Bureau's wisdom 315 consumer rights protection platform that he said that he purchased the lighting business in a lighting store in Zhenjiang New District for one year. However, the lights of the aisle for more than two months are broken. The person in charge of the business said that he had to wait until he had time to repair. In desperation, Mr. Sun made a complaint. After receiving the complaint, the Wisdom 315 consumer rights protection platform immediately contacted the merchant and asked the merchant to perform maintenance for the lamps in Mr. Sun’s home in accordance with the promise. Mr. Lu, a consumer who lives in Dantu New Town, bought a set of lamps worth more than 1,500 yuan, but accidentally broke one of the lampshades. The merchant said that the luminaire is no longer produced and cannot provide the same lampshade. Later, Mr. Lu found a lot of places, but there was no result. The price of crystal lamps purchased by Mr. Chen, who lives in Xiangjiang Huacheng, is more than 4,000 yuan. Although there is no damage, it is covered with dust and dirt. Mr. Chen asked the merchants to clean the door and refused to provide such services. Mr. Chen later asked several housekeeping companies, and they were also reluctant to provide lighting cleaning services. They were afraid that if they accidentally broke, they would not be able to pay for it. Regardless of the regulations, in many industries, whether it is manufacturers or sellers, fear that after-sales service is not in place to affect sales, but in the lighting industry is very different, after-sales service is difficult to find luxury. In a lighting store in Zhenjiang Decoration City, the reporter said that he would buy two sets of wooden lamps, but when the inquiry could provide on-site service, the sales staff said that they could not install it at home, and said that there was almost no such thing as a small purchase like this. Provide on-site installation services. In a lighting store in Jinqiao Decoration City, the sales staff also said: This set of lights is very simple, look at it, install it yourself. In the investigation, the reporter also found that in the lighting market, many times, not only can the merchants not be responsible for the after-sales, but also the manufacturers take the initiative to take responsibility. Should not be a forgotten corner for the current lack of after-sales service in the lighting market, the relevant person in charge of the smart 315 consumer rights protection platform pointed out that, like traditional household appliances such as air conditioners, refrigerators, color TVs, the competition in the lighting market is extremely fierce, just At present, the competition is only at the low end of the price competition. Many lighting manufacturers did not realize the importance of after-sales service. They have not seen consumers' desire for after-sales service. They did not realize that after-sales service is actually a gold mine in the lighting market. According to the relevant person of the Consumers Association, with the upgrade of consumers' consumption quality, the lamps are no longer a single lighting demand, and the quality and price of the lamps are taking a leap. With the upgrade of the consumption quality of lamps, consumers pay more and more attention to after-sales service. In many cases, after-sales service has become an important factor affecting consumers' purchase of goods. The person in charge said that the lighting market is now fiercely competitive, and the after-sales service is lacking, even the minimum sense of service is not, which is very abnormal. With the improvement of the customer's requirements for the after-sales service of the lamps, the after-sales service will surely become the key to the success of the lighting industry in the future. Whoever is in the forefront in this regard will be able to gain the trust of consumers, otherwise it will be eliminated by the market. The relevant person in charge of the Ministry of Industry and Commerce's Wisdom 315 consumer rights protection platform reminds consumers that when purchasing lamps, in addition to the safety lights, there should be no attention to whether the selected lamps have local after-sales maintenance network, and try to choose after-sales service. Products with better commitment and higher brand credibility. (Chen Hongsheng, Yan Haiyan)
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