Sixteen hearing representatives, including consumers and car manufacturers, are unanimously welcoming or supporting the auto three packs and hope to introduce them as soon as possible. On October 27, the General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China (AQSIQ) held a legislative hearing on "Responsibility for Repairing, Replacing and Replacing Household Automobile Products" (hereinafter referred to as the "Car Three Guarantees" Regulation). Whether the representatives participating in the hearing should answer the "Car Three Guarantees" should Immediately expressed this point of view.
Construction of rights protection walls The problem of three-packs of automobiles is defined as responsibility. At present, China has become the world's largest automotive market, and complaints about the quality of automobiles have also increased year by year. According to a data released by the China Consumer Association, the amount of complaints filed by the auto industry in 2010 increased by 51.1% year-on-year, a record high, and the highest year-on-year increase in all complaints. Among them, the proportion of complaints from new car users within 6 months accounts for more than 60% of the total number of complaints. There is no guarantee of “three guaranteesâ€. Car owners do not have rights to defend themselves. Car accidents are often found in car accidents in downtown and car quality problems. Newspaper.
“The main difficulties of automobile rights protection are mainly focused on the definition of responsibility.†Mr. Chen, a 4S store after-sales manager who regularly handles customer quality complaints, points out that when a car has quality or failure problems, consumers demand distribution for the sake of consumer rights protection. It is a very reasonable thing for a business or factory to solve the problem. However, there is one point that consumers generally think that the problem is caused by defects in the car itself. After the dealer or manufacturer has passed the appraisal, it may give the result of problems caused by improper use of the consumer. Who can not convince anyone, it is easy to walk. Into the rights to death alley. "The introduction of 'car three packs' can effectively solve this problem." Meng Xiaojun, a lawyer who has engaged in consumer rights defense lawsuits for many years, stated that it stipulated the rights and obligations between manufacturers, distributors and consumers from the legal level. In fact, it is For consumers, build a consumer rights protection. It is understood that at present, 22 kinds of products including computers, televisions, and air conditioners have been included in the "Three Guarantees" range. However, after the “Three Guarantees†for automotive products had solicited opinions at the end of 2004, they have been prolonged in all parties’ disputes and games.
Standardize the Three Guarantees requires the authority of third party agencies to intervene "In fact, the introduction of the "car three bags" is not necessarily a bad thing for manufacturers and distributors." Xi'an, a general manager of the brand 4S shop frankly. In general, manufacturers have very strict standards for quality control. Even in the current quality control system, it is inevitable that defective products and defective cars will appear. After the consumers get the problem car, the rights protection process itself is an invisible harm to the brand. If it can give the enterprise a legal “sense†on product quality, the product in the hands of consumers will be much less. The brand is also a kind of promotion.
However, most people in the auto industry still expressed concern. Among them, the main problem is how to define the problems caused by improper operation of consumers. A public relations officer of a certain brand, who asked not to be named, told reporters that auto parts are divided into assembly parts and wearing parts. Many consumers may not understand the meaning of warranty and refund of wearing parts, and this will be in the course of rights protection communication. proudce conflict. In addition, such as transmissions, window lifters and other components, because some improper operation will cause failure, this if the manufacturers to bear it is clearly unreasonable.
Therefore, the introduction of a third-party accreditation body recognized by both parties is particularly important. Meng Xiaojun pointed out that the authority of this institution must be highly agreed by both parties. Its role must play the "final judgement" effect, otherwise the "Three Guarantees" policy will not be implemented in the face of quality problems. But who will act as the third party accreditation body, and who will supervise it becomes the most difficult issue now.
Consumers expect the three packs of time limit and mileage to be defined in this set of hearings. Consumer representatives have become the absolute protagonists. In the process of defending their rights, they most eagerly want this regulation to be introduced as soon as possible. The reporter also interviewed a number of consumers on this matter. Consumers generally believe that the rights protection laws of the problem cars cannot be discussed, and consumers must have legal weapons as “amulets†in order to regulate the automobile consumer market.
Regarding the issue of how long the auto sales issue in the “consultation call†falls within the scope of “replacement, repatriationâ€, consumers do not agree. Mr. Zhao, a citizen, stated that setting the scope of powers and duties in terms of days sold cannot directly reflect the actual use of consumers. Clearly, the 30-day boundary line is too rushed for the controversy, and it may not be so fast for a large consumer product such as a car.
The owner of the car, Mr. Xin, has such concerns. Mr. Xin said that there are many quality problems that must be noticed during use. If you put your car in the garage for a year, you may not find quality problems. Therefore, it is stipulated that 30 days is too unscientific and you can learn from the manufacturer's warranty period. It is defined with two sets of mileage standards.
Regarding some doubts about the collection of opinions, relevant departments indicated that they will continue to research and improve based on the collected information. No matter what, the introduction of the “car three packs†policy will become a landmark event in the mature automobile market. Temporary search for inadequacies and improvements or a real way out of the "car three-bag" policy. Our correspondent reluctantly related links return terms that are of concern: Article 23: Within 30 days after the sale of a family car product, the body cracking, brake system failure, and steering system failure due to product quality problems occur. , fuel leakage and other serious safety performance failures, consumers can choose to return, replace, repair. If the consumer requests a return, the seller shall be responsible for a free return. Manufacturers who have expressly indicated quality problems of the main components of the engine and transmission in the three-guarantee certificate may choose to replace the assembly.
Article 24: One of the following three conditions occurs during the validity period of the vehicle's three guarantees: two repairs have been performed due to serious safety performance failures; serious safety performance failures have not been eliminated or new serious safety performance failures have occurred. The engine, transmission, and vehicle body cannot be used normally after the cumulative replacement of the assembly due to product quality problems; the other assembly or system specified by the manufacturer in the three-pack voucher according to Article 20 of this regulation is the same After the replacement of the main parts product quality issue twice, it can still not be used normally, consumers can choose to return, replace or repair.
Article 25: During the validity period of the vehicle's Three Guarantees, the accumulated time for product quality repairs shall not exceed 35 days; if it exceeds 35 days, or if the same quality problem is repaired more than 5 times in total, the consumer may rely on the three-package certificate. Repair records, car invoices, the seller is responsible for replacing the same brand with the entire vehicle model.
Article 26: During the period of validity of the vehicle's Three Guarantees, the repairer shall provide the customer with a spare car or provide reasonable traffic for each repair time due to product quality problems, including waiting time for repairs of spare parts, for more than five days. Cost compensation.
Article 27: Within the period of validity of the three vehicle packages of the whole vehicle, the seller shall provide new qualified household automobile products to the consumers within the validity period of the three vehicle packages of the whole vehicle, and provide new three-guarantee certificates. The replacement period of the three guarantees shall be valid. Recalculated from the date of replacement.
Construction of rights protection walls The problem of three-packs of automobiles is defined as responsibility. At present, China has become the world's largest automotive market, and complaints about the quality of automobiles have also increased year by year. According to a data released by the China Consumer Association, the amount of complaints filed by the auto industry in 2010 increased by 51.1% year-on-year, a record high, and the highest year-on-year increase in all complaints. Among them, the proportion of complaints from new car users within 6 months accounts for more than 60% of the total number of complaints. There is no guarantee of “three guaranteesâ€. Car owners do not have rights to defend themselves. Car accidents are often found in car accidents in downtown and car quality problems. Newspaper.
“The main difficulties of automobile rights protection are mainly focused on the definition of responsibility.†Mr. Chen, a 4S store after-sales manager who regularly handles customer quality complaints, points out that when a car has quality or failure problems, consumers demand distribution for the sake of consumer rights protection. It is a very reasonable thing for a business or factory to solve the problem. However, there is one point that consumers generally think that the problem is caused by defects in the car itself. After the dealer or manufacturer has passed the appraisal, it may give the result of problems caused by improper use of the consumer. Who can not convince anyone, it is easy to walk. Into the rights to death alley. "The introduction of 'car three packs' can effectively solve this problem." Meng Xiaojun, a lawyer who has engaged in consumer rights defense lawsuits for many years, stated that it stipulated the rights and obligations between manufacturers, distributors and consumers from the legal level. In fact, it is For consumers, build a consumer rights protection. It is understood that at present, 22 kinds of products including computers, televisions, and air conditioners have been included in the "Three Guarantees" range. However, after the “Three Guarantees†for automotive products had solicited opinions at the end of 2004, they have been prolonged in all parties’ disputes and games.
Standardize the Three Guarantees requires the authority of third party agencies to intervene "In fact, the introduction of the "car three bags" is not necessarily a bad thing for manufacturers and distributors." Xi'an, a general manager of the brand 4S shop frankly. In general, manufacturers have very strict standards for quality control. Even in the current quality control system, it is inevitable that defective products and defective cars will appear. After the consumers get the problem car, the rights protection process itself is an invisible harm to the brand. If it can give the enterprise a legal “sense†on product quality, the product in the hands of consumers will be much less. The brand is also a kind of promotion.
However, most people in the auto industry still expressed concern. Among them, the main problem is how to define the problems caused by improper operation of consumers. A public relations officer of a certain brand, who asked not to be named, told reporters that auto parts are divided into assembly parts and wearing parts. Many consumers may not understand the meaning of warranty and refund of wearing parts, and this will be in the course of rights protection communication. proudce conflict. In addition, such as transmissions, window lifters and other components, because some improper operation will cause failure, this if the manufacturers to bear it is clearly unreasonable.
Therefore, the introduction of a third-party accreditation body recognized by both parties is particularly important. Meng Xiaojun pointed out that the authority of this institution must be highly agreed by both parties. Its role must play the "final judgement" effect, otherwise the "Three Guarantees" policy will not be implemented in the face of quality problems. But who will act as the third party accreditation body, and who will supervise it becomes the most difficult issue now.
Consumers expect the three packs of time limit and mileage to be defined in this set of hearings. Consumer representatives have become the absolute protagonists. In the process of defending their rights, they most eagerly want this regulation to be introduced as soon as possible. The reporter also interviewed a number of consumers on this matter. Consumers generally believe that the rights protection laws of the problem cars cannot be discussed, and consumers must have legal weapons as “amulets†in order to regulate the automobile consumer market.
Regarding the issue of how long the auto sales issue in the “consultation call†falls within the scope of “replacement, repatriationâ€, consumers do not agree. Mr. Zhao, a citizen, stated that setting the scope of powers and duties in terms of days sold cannot directly reflect the actual use of consumers. Clearly, the 30-day boundary line is too rushed for the controversy, and it may not be so fast for a large consumer product such as a car.
The owner of the car, Mr. Xin, has such concerns. Mr. Xin said that there are many quality problems that must be noticed during use. If you put your car in the garage for a year, you may not find quality problems. Therefore, it is stipulated that 30 days is too unscientific and you can learn from the manufacturer's warranty period. It is defined with two sets of mileage standards.
Regarding some doubts about the collection of opinions, relevant departments indicated that they will continue to research and improve based on the collected information. No matter what, the introduction of the “car three packs†policy will become a landmark event in the mature automobile market. Temporary search for inadequacies and improvements or a real way out of the "car three-bag" policy. Our correspondent reluctantly related links return terms that are of concern: Article 23: Within 30 days after the sale of a family car product, the body cracking, brake system failure, and steering system failure due to product quality problems occur. , fuel leakage and other serious safety performance failures, consumers can choose to return, replace, repair. If the consumer requests a return, the seller shall be responsible for a free return. Manufacturers who have expressly indicated quality problems of the main components of the engine and transmission in the three-guarantee certificate may choose to replace the assembly.
Article 24: One of the following three conditions occurs during the validity period of the vehicle's three guarantees: two repairs have been performed due to serious safety performance failures; serious safety performance failures have not been eliminated or new serious safety performance failures have occurred. The engine, transmission, and vehicle body cannot be used normally after the cumulative replacement of the assembly due to product quality problems; the other assembly or system specified by the manufacturer in the three-pack voucher according to Article 20 of this regulation is the same After the replacement of the main parts product quality issue twice, it can still not be used normally, consumers can choose to return, replace or repair.
Article 25: During the validity period of the vehicle's Three Guarantees, the accumulated time for product quality repairs shall not exceed 35 days; if it exceeds 35 days, or if the same quality problem is repaired more than 5 times in total, the consumer may rely on the three-package certificate. Repair records, car invoices, the seller is responsible for replacing the same brand with the entire vehicle model.
Article 26: During the period of validity of the vehicle's Three Guarantees, the repairer shall provide the customer with a spare car or provide reasonable traffic for each repair time due to product quality problems, including waiting time for repairs of spare parts, for more than five days. Cost compensation.
Article 27: Within the period of validity of the three vehicle packages of the whole vehicle, the seller shall provide new qualified household automobile products to the consumers within the validity period of the three vehicle packages of the whole vehicle, and provide new three-guarantee certificates. The replacement period of the three guarantees shall be valid. Recalculated from the date of replacement.
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