Didi released an announcement to inform about the progress of the self-examination of the Yueqing Shun Winding incident. It said that since the 0:00 on August 27th, the nationwide downwind business has been re-evaluated internally and the business model and product logic have been re-evaluated.
Didi said that he would not be removed from Huang Jieli's position as general manager of the company, and he would be relieved of the position of vice president of customer service.
“We plan to invite the public and relevant experts to participate in the platform supervision, and continue to announce the progress of internal self-examination, rectification and social co-construction in the following period.â€
The following is the progress of self-examination of Didi's incident on Yueqing
For the murder of passengers in Yueqing, we would like to announce the following internal self-inspection progress to the public.
The company made the following decisions after discussion:
1. Since 0:00 on August 27th, the nationwide downwind business has been re-evaluated internally, and the business model and product logic have been re-evaluated internally;
2. The customer service system will continue to be rectified and upgraded, increase the human resources and resources input of the customer service team, and accelerate the mechanism of optimizing the complaint grading and work order circulation;
3. Remove the position of General Manager of Huang Jieli's Shunfeng Business Department and remove the position of Golden Red's customer service vice president.
In the more than three years since I was on the line, I was lucky enough to serve more than one billion trips. I am sorry that the ride has to be temporarily offline, because our problems have disappointed everyone.
As the volume of services increases, our security management and disposal capabilities face enormous challenges. In particular, there are many areas for improvement in potential risk identification, process system design, and rapid response. We sincerely accept the public and supervision. Departmental criticism.
In this case, the vehicle owner involved in the registration provided complete information, and after reviewing the criminal record and performing face recognition before the order was received on the same day, there are still many problems in our customer service disposal process, especially before it is processed in time. User complaints, the process of collecting information on security incidents is cumbersome and rigid.
As for this painful lesson, we urged the police and the community to discuss more efficient and feasible cooperation programs to jointly crack down on crime and better protect the personal and property safety of users. We also hope to hear suggestions and experiences from all walks of life, and how to avoid delays in solving crimes while protecting user privacy.
We plan to invite the public and relevant experts to participate in the platform supervision, and continue to announce the progress of internal self-examination, rectification and social co-construction in the following period. Thanks to the police for quickly detecting the case and allowing the murderer to step down. Once again, express the most painful mourning to the victims and express the most apologetic apology to the families of the victims.
Huang Jieli: Creating a “social†positioning of the ride
In this Didi's statement, two executives of Didi were removed. One of them is Huang Jieli, general manager of the company.
According to the public information, before joining Didi, Huang Jieli worked in such well-known Internet companies as Tencent, Baidu and Yahoo, mainly as product managers.
Under the leadership of Huang Jieli, Didi's business in the windmill quickly turned from imagination to reality. Huang Jieli joined Didi in September 2014. In December, Didi began to explore the windmill business. It was officially established in January 2015, and began research and development at the end of February. It was officially launched on June 1. In her words, "three months after the launch, we have achieved the results of a taxi that took almost two years to complete."
For the speed of development of the rider, Huang Jieli once said in an interview with Netease reporters in 2015: "I hope that the platform can become the business with the largest amount of orders and users in Drip." And said that "the C2C model will only have one big one." ".
However, with the end of the subsidy for windmills, user stickiness has dropped significantly. Although it has achieved the first market share in the market, it has also eliminated some of the runners who entered the market earlier than the drop. However, the volume is far less than that of the express trains and buses on the same platform.
In addition to cultivating the ride, as a former product manager, Huang Jieli also gave the ride a position in advance - social.
Huang Jieli once said at a big coffee sharing meeting: "The competitive nature of an industry is a matter of user insight."
For the rider, Huang Jieli's insight is that the ride is "a very futuristic, very sexy scene."
In an interview with Netease reporters in 2015, Huang Jieli portrayed such a scene for the ride: "In the past, you spent two hours on the road every day. It is consumed for your life, but now you can know more reliable by the ride. People, getting a good social experience, it becomes a kind of income. This is a scene that has never existed before. Like a cafe or a bar, a private car can also become a semi-public, semi-private social space. Huang Jieli said, "This is a very futuristic, very sexy scene. We thought very clearly from the beginning, we must fight in this direction."
This three-year-old expectation has now been realized. But it is a way for individual drivers to have ulterior motives, premeditated crimes and even commit crimes. And such positioning is still fermenting. Not long ago, some netizens exposed in Wuhan and Shenzhen, a group of drip drivers chat screen capture, full page lower body, the word is unsightly.
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