With the launch of China's first commercial vehicle rescue network, 65% of the nation's national highways will be able to achieve rescue operations with anchored commercial vehicles. On June 19, the Continental Automobile Club (CAA) officially launched a commercial vehicle rescue service network. This professional rescue service network will cover 86,000 kilometers of national roads and will end the history of previous vanguard-type commercial vehicle repair services.
Build a platform
The real significance of building a commercial vehicle rescue network is far more than getting through and running through more than 65% of the country's national roads. It means more to the automotive industry to integrate the construction of rescue agencies, commercial vehicle manufacturers, logistics and transport companies, and drivers. From the government department to a win-win platform.
“The launch of the national commercial vehicle rescue service network has accelerated the socialization of service in the automotive rescue industry in the downstream of the automotive industry chain, which has further enhanced the value of services and has become an important breakthrough for the deepening and internationalization of China’s automobile industry. "The experts of the Automotive Engineering Society evaluate the power of the new platform.
Compared with passenger car rescue, commercial vehicles are mainly on long-distance transportation trunk lines with national roads and provincial roads as the core. Most of them are directly related to the economic benefits of countries or enterprises. If failures cannot be eliminated in time, huge economic losses will result. In addition, the procedures and requirements for rescue and maintenance of commercial vehicles are more complex than that of passenger vehicles. Therefore, the degree of professionalism in road emergency repairs and rescue techniques and services for commercial vehicles is much higher than that of passenger vehicles. These characteristics of commercial vehicles have made existing vehicle rescue sites show many shortcomings such as low service professionalism, insufficient coverage area, and difficulty in infiltrating national roads when providing rescue services.
For the automotive users, in order to protect their interests, this network combines the characteristics of the end-user car and line, scientifically allocates call centers and deploys and integrates resources, quickly responds and establishes a standardized service system, with the aid of GPS global positioning. Systems and other scientific and technological means have enabled rapid rescue and rapid and reasonable dispatch of rescue resources, ensuring that more than 80% of transport vehicles can continue to operate in a short period of time and minimize the economic losses of users.
For automotive manufacturers, CAA uses a database system to respond to customer's different characteristic needs by collecting and collating actual rescue data. From the aspects of brand, model, and mechanical failure rate, CAA uses professional BI systems to analyze and form reports. The system analysis of road operations supports the technology development and product planning of automotive manufacturers.
For the government departments in charge, it is far from enough for the auto industry to rely solely on the efforts of the transportation department. The Chinese auto industry needs to develop a standardized and orderly auto rescue market under the leadership of a powerful professional auto-relief agency to assist the government’s transportation. The department will ease traffic pressure and the government will implement more supervision duties in the future.
A multi-win-win new platform will enable commercial vehicle manufacturers to be more attentive to transportation and logistics companies, provide more peace of mind to drivers, and provide more peace of mind to traffic control departments.
Walking on two legs
According to statistics, in the mature areas of the automotive industry in Europe and the United States, the rescue system of urban passenger vehicle rescue and long-distance commercial vehicle rescue is a complete rescue system, which has become an important foundation support for the strategic development of the automotive industry. In the absence of a commercial vehicle rescue network in China, there have been some commercial vehicle manufacturers that have tried to integrate their own maintenance resources to build a nationwide rescue network, but they have not been put into practice, and they have inexperience in allocating resources to timeliness. This situation undoubtedly puts them under pressure from operating input costs.
In this regard, industry experts said that on the one hand, the commercial vehicle rescue service network is extremely professional and requires a team of first-rate technology and extremely rich experience. On the other hand, all national roads are opened and all outlets are connected. This requires not only integrated deployment. Resources, but also need professional and advanced operational experience backing.
Fang Weilian, CAA’s chief executive, believes that the nationwide rescue network is not just a tool. It is to help customers solve their difficulties, provide solutions, and form a road value-added service. The commercial vehicle rescue network platform is a brand-new service model based on the needs of all parties. It is the accumulation and sublimation of the passenger vehicle rescue network, realizing the "two-legged walk" of passenger cars and commercial vehicle rescue dual networks. This will provide customers with a broader information platform and service platform.
The socialization of services has become the direction of the development of the service industry. With the in-depth development of the automotive industry, the model that can realize multi-party profits is more likely to be favored. The construction of a nationwide commercial vehicle rescue network platform not only conforms to the trend, but also forms a platform for the integration of advantageous resources, which is also an important step forward for China's auto rescue industry.
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