For the car owner, which component has caused the problem most to cause them bother? Presumably, the engines in the three major parts of the vehicle can certainly be ranked first. According to the data from the Auto Complaint Network, the engine has always been a large complaint. After all, it is related to the normal running of the vehicle. Once there is any problem and it cannot be solved in time, the complaint naturally occurs. Therefore, the engine has always been the car. Complaints network ten key keywords.
Previously, Auto Complaint has commented on the car certificate violation mortgages and tires in the top ten complaint keywords in 2017. In this article, we will continue to analyze the 2017 automobile complaints through relevant data of Auto Complaint Network. Top ten keywords: Engine.
First of all, look at the above figures. On the Motor Complaint Online, there were 2002 complaints about auto engines in 2016, and 2303 in 2017. The number of complaints increased by 301 complaints year-on-year. The increase in the number of complaints is not significant, but it is noteworthy that, with the exception of body and electrical component complaints, engine complaints ranked second in terms of 23.91% of the annual complaints. It can also be seen that even if the current automotive technology has matured, but as the car's three major parts of the engine is still a lot of owners headache, the seriousness of the problem can not be ignored.
In addition, we have a look at the engine complaints classification, in which the abnormal noise is ranked first with 873 cases, accounting for 37.91%; the oil leakage is ranked second with 403 cases, accounting for 17.59%; and the third is the starting difficulty, there are 396 In the case, it accounted for 17.19%; the rest was difficult to start and burn oil.
From the data, it can be seen that engine abnormal noise complaints are almost twice as high as second place. After all, every day on the road, even if it is a slight noise, it is enough to make people feel restless and worried, and car noise With this problem, it is difficult for ordinary owners to distinguish between what is abnormal noise and what is reasonable noise. It is not surprising that there is a large amount of abnormal noise complaints.
In addition, of the 2,303 auto engine complaint cases, 1885 complaints have been dealt with, accounting for 82%; and 418 unprocessed cases, accounting for 18%. In this data, we also found that there were 418 cases in the complaint that were not dealt with. Although the processing rate has risen compared to 2016, it is not difficult to see the data. It includes abnormal noise, oil leakage, and burning oil. The situation is likely to be an inherent phenomenon of the car, and manufacturers do not have a good way to deal with it. This has also led to unprocessed situations, but this behavior is no different from deepening the conflict between consumers and their parties.
Judging from the amount of complaints, both self-owned brands and joint-venture brands occupy “half of the countryâ€. Although the amount of complaints from joint venture brands is even greater, the amount of complaints from independent brands shows a certain growth trend. For domestic brands, the existing engines of domestic companies are The core of technology is still in the hands of foreign companies, and it is precisely because some domestic brands are not familiar with the engine technology. Therefore, after problems arise in the engine, they often do nothing and engine complaints may further intensify.
Imported brands have a relatively low number of complaints, and the number of complaints is relatively small, but the overall trend is increasing. This is directly related to the fact that imported brand vehicles can't keep up with after-sales and parts order time is long.
In addition, from the completion rate of complaints, we can also learn that the completion rate of self-owned brand complaints for vehicle owners is the highest, with 83.87%, while that of joint venture brands is 81.22%, which is a greater improvement than 2016, and the last is the imported brands. There are 43.63%. This situation is mainly due to the brand effect, independent brands in recent years rely on high quality services, and slowly find a breakthrough from the brand disadvantage, and independent brands and imported brands has always been "proud."
Finally, take a look at this group of figures on the map. In 2016, the top ten engine complaints were Fox, Sylphy, Hideo, Cruze, Chuanqi GS4, Haval H2, Citroen C4L, Dihao, Zhongtai T600, and Haval H6.
In fact, it is not difficult to find out that the sales of the above models are very large and basically all of them are the main sales models of the brand. Therefore, the increase in the number of vehicle bases from a certain level will also lead to an increase in complaints. However, this is only one of the aspects. The large amount of complaints can also indicate that there are indeed some problems with these models.
Oil leakage can not be ignored
In the complaint about the engine in 2017, apart from the abnormal noise of the engine, the engine oil leakage was promoted to the second position with 403 complaints. This shows that the engine oil leakage and the oil leakage problem are severe. In fact, engine oil leakage and light oil leakage cause engine oil to wear out the engine, and even cause auto-ignition, and Auto Complaint Network received a case of auto-ignition caused by engine oil leakage in 2017.
From Daqing City, Heilongjiang, Mr. Zhang initiated a complaint with Auto Complaint: He had just failed to buy four months of FAW Jilin-Senya R7 and spontaneous combustion occurred. Mr. Gen Zhang recalled that the vehicle was running normally and the engine compartment of the vehicle was at that time. Suddenly, white smoke began to rise. For this reason, Mr. Zhang stopped the vehicle, and then there was an open flame. As the fire spread quickly, the vehicle soon spontaneously ignited, and when the firefighters arrived, they put out the fire and burned it. Only the frame is left.
Afterwards, Mr. Zhang also communicated with the fire appraisal experts. The reason for the fire was that the engine was leaking oil. As it dropped on the exhaust pipe, it accumulated less and eventually caused a fire. To this end, Mr. Zhang said that when his vehicle had just been bought for one month, there was a case of oil leakage. At that time, he went to the 4S shop to report for maintenance, and then replaced the relevant parts, but he did not expect the engine oil leakage. Continued to appear, even led to spontaneous combustion of the vehicle.
Oil leakage can indeed cause spontaneous combustion
First of all, the engine exhaust pipe, especially the exhaust pipe catalytic converter at the highest temperature of up to 700-800 °C, which is generally located at the bottom of the cabin, easy to hang to the external combustibles cause spontaneous combustion. The oil itself is not flammable under normal circumstances because it has a burning point of more than 200 degrees Celsius. However, when the amount of leakage is relatively large, then the location of the dripping is on the exhaust manifold, and on the other hand, there is a catalytic converter and an engine block, and the situation is completely different. In particular, when the leaked engine oil is mixed with dirt and other impurities, the ignition point is reduced, and the risk of fire is further increased. Therefore, there is a real risk that the engine leaking oil will catch fire.
How to defend the engine problem?
Abnormal noise and leakage have become the most common problems of the engine. Then how do you defend your rights when the engine has these problems?
According to the automobile three-bag rule: “Home auto products will be consumed within 60 days from the date of the sales invoice issued by the seller or within 3,000 kilometers (whichever comes first), and the main parts of the engine and transmission have product quality problems. Can choose to replace the engine and transmission for free."
In addition, if it is not acceptable to replace the engine, the standard for engine return in the automobile three packs mentions that “the engine and transmission have been replaced two times, or the same main parts of the engine and transmission have been replaced two times due to their quality problems. If it cannot be used normally, the number of replacements of the engine, transmission and its main parts will not be calculated twice."
In fact, as far as car owners are concerned, maintenance can be done as much as possible. After all, replacing the engine as the core component of the car not only has a greater negative impact on the value of the car, but also affects the service life of the car. Or to replace the new vehicle, but the replacement of a lot of new vehicle conditions, really can change to the car with very little, so for the owner, when the engine problems, we must collect the relevant evidence, so as to better Maintain your own rights and interests.
Of course, if manufacturers and 4S stores play against each other during rights protection, they can choose a professional rights protection platform such as: Auto Complaint Network, there will be commissioners and consumers docking, the first time the consumer complaints to the relevant manufacturers , can ensure that your complaints can be handled accordingly, and can promptly feedback to the complainant. Maximize your reasonable interest.
to sum up
In the end, the author suggests that everyone who buys a new car should have the knowledgeable person present. Because the sound of the engine is a very important part of a car purchase, knowledgeable people can find some problems. In addition to checking the engine, it is also necessary to pay attention to the phenomenon of oil leakage, leakage, and leakage that often occur in automobiles. Open the engine cover, observe the leakage of inorganic oil between the engine cylinder block and the cylinder head and the oil pan; there is no water stain around the water tank; there is no pollution and rust near the battery pack; there is no dust on the interface of the air conditioning pipeline All are important points.
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