Transmission stalled into Dongfeng Renault "common problem" manufacturers negative treatment

"Ensuring 60,000 vehicles, challenging 70,000 vehicles and winning 80,000 vehicles" has become Dongfeng Renault's annual target this year. From the January-September sales data reported by the Association, it is not a problem for Dongfeng Renault to complete its annual sales target. However, with the continuous accumulation of market share, product quality issues gradually surfaced, 2017 Dongfeng Renault only two products, Kore proud, Korja Jia was the owner complaints.

Gearbox crashes into Dongfeng's Renault model

According to the data of the quality car network of domestic leading automotive product information collection platforms, there are currently 40 complaints concerning Dongfeng Renault, among which the number of complaint cases received in 2017 accounted for nearly 90%. What is even more surprising is that in the above complaints, there were 16 complaints about the stall problem of gearboxes, reaching 40% of the total complaints. Or due to the influence of factors such as the market occupancy and the short duration of use of new vehicles, although the current number of related complaints is not large, it has a stronger directionality towards product quality issues and should cause concern for manufacturers and consumers.

In May 2016, Car Quality Network received the first complaint case regarding the stall problem of Dongfeng Renault models. A surnamed owner of the Zhu family from Shandong stated in the complaint that the Dongfeng Renault Correga purchased the vehicle and felt that the vehicle appeared to refuel at a speed of around 20km/h on the second day. Since then, the problem has become more and more serious, and in addition to the problem of vehicle refueling brakes, gearboxes have similar noises. Immediately afterwards, Mr. Zhu went to the local 4S shop to inspect the vehicle. The maintenance personnel indicated that the transmission problem did exist, but the specific reason was unknown. The failure was not resolved the same day. The 4S store indicated that it needed to give feedback to Dongfeng Renault. After Mr. Zhu had waited for more than half a month, the manufacturer’s reply was confirmed as a normal phenomenon. This attitude of avoiding problems made Mr. Zhu feel that Dongfeng Renault was simply unreasonable.

At the same time, Dongfeng Renault Koleo also failed to escape the looting. Mr. Cheng of Hunan stated in a complaint that after buying the Dongfeng Renault Xinkeleiao for about a week, he found that the vehicle was within the speed range of 20~40KM and the throttle was loose. When the gas pedal is depressed again, the vehicle has obvious sense of frustration, and at the same time, the gearbox will have a 50% chance of a "click" noise. After discovering the problem, Mr. Cheng immediately contacted the sales staff. The sales staff did not pass the grounding period and asked Mr. Cheng to check again when he was insured. After doing the first insurance, the maintenance personnel reported that the gearbox procedure had been reset, but during the use process, it was found that the problem of setback was still not resolved.

4S shop inability to recover from bad attitude in the factory

In fact, in the relevant complaints, there are not a few owners who have encountered the above-mentioned encounters. The reply given by the 4S shop staff is also that “the problem 4S shop does not have the corresponding technical ability to solve, and it is necessary to wait for the manufacturers to give solutions.” However, Some car owners haven't been able to wait until the factory's so-called "solution" after nearly a year. To this end, the owner has repeatedly called the Dongfeng Renault factory customer service, the reply is always "you have feedback feedback, please wait patiently."

From the above complaint cases, we can easily see that, in fact, 4S stores are also unable to solve the problem of vehicle gearbox setbacks and abnormal noise. The current “difficulties” to solve this problem are in the attitude of Dongfeng Renault. Judging from the feedback from manufacturers on the quality complaints of the car network, Dongfeng Renault’s manufacturers have ignored the appeals of the majority of car owners and lacked at least the most sincerity. It can be seen that this approach does not meet the concept of “putting customers at the core and increasing brand awareness as the main purpose” as previously stated by Weng Yunzhong, executive vice president of Dongfeng Renault.

According to professional sources, the CVT gearbox should have good performance. Not only does the gearbox itself need to be good, it also needs to work perfectly with the engine. If the calibration of the power system is not done properly, it will affect the actual performance of the gearbox in use. Presumably, Dongfeng Renault manufacturers will not know this. Then, after some of the owners of Dongfeng Renault Kolei and Ke Leijia reported that there was gearbox upset problem, Dongfeng Renault manufacturers can still be so calm, that this issue is a normal phenomenon of rhetoric, it is difficult for the owner to accept, "to shirk responsibility, cover up the truth Ignoring consumers "for a time to become a slot for owners of Tucao.

Replica of the same mistakes Dongfeng Renault manufacturers are intent or not

In fact, as early as in 2012, the quality of the vehicle network had a collective complaint about the import of Renault transmission whistle. Renault (China) has issued a solution [see details: Renault (China) released Koleos part of the fault solution] : Renault (China) stated that the light friction whistle of the CVT gearbox appeared in Koleos was caused by the very slight difference in the precision of the meshing tooth surface of the intermediate gear when the output gear of the gearbox meshed with the intermediate gear in a certain speed range. And promised that if you find problems related to the performance of CVT transmission, Renault (China) will replace the CVT gearbox for the relevant consumers free of charge.

According to the data, the CVT gearbox currently used by Dongfeng Renault Korega and Koleos is also a CVT-8 model produced by Jatco. Its production area is Guangzhou. After nearly five years, the domestically-made Correo and Corrigan will repeat the same mistakes. Although the phenomenon of failure is not the same, it can not help but question the manufacturer's procurement system and quality inspection system. Not only that, but compared with the Renault (China) attitude and efficiency of solving problems for car owners at the time, Dongfeng Renault manufacturers are now ignoring the consumer's approach, which is equally eye-popping.

In 2015, when Jatco released the CVT-7 W/R product, the gearbox manufacturers had frankly faced the deficiencies of the product and optimized the four aspects in the CVT-7 W/R, in which the D gear was blocked or refueled. In the start-up phase, cars tend to be prone to procrastinating. The CVT-7 W/R optimizes the control logic for controlling the pressure plate and strip slip, eliminating unpleasant shocks. In this regard, Dongfeng Renault manufacturers should contact the supplier, whether it is the engine with the problems, or the transmission control logic agreement to reach a consensus, as soon as possible for the owners to solve the gearbox setback problems, improve driving comfort feeling, is Really "put customers as the core" performance.

Not long ago, Renault issued the 2022 vision outline. Group Chairman and Chief Executive Carlos Ghosn released a rhetoric that Renault’s sales in China will reach 550,000 by 2022, with Dongfeng Renault accounting for 400,000. However, in previous reports, the relevant person in charge of Jatco's Guangzhou plant once stated that the plant's production capacity is already approaching saturation, and the expansion of the company's area is currently a very contradictory issue with a relatively high risk, so there has been no plan for expansion. From annual sales of 60,000 units to 400,000 units, for Dongfeng Renault manufacturers, no matter whether the supplier's production capacity can keep up, if the transmission failure problem cannot be effectively solved, it will eventually become the future development of Dongfeng Renault. A "Ray."