Shaanxi Auto Launches "Close-to-Service" Summer Cooling Campaign


A cool, a strong feeling, Shaanxi Automotive "intimate service" will always be with you. As the weather gets hotter, vehicle repairs and maintenance have also entered a peak period. On June 20th, Shaanxi Steam Heavy Truck Co., Ltd. took a “cool and cool” care for customers' activities in Xi’an.



Shaanxi Automobile Heavy Trucks ready to go



Shaanxi Steam Heavy Trucks Co., Ltd.'s “Send Cool and Cool” care activities for customers has come to the Shaanxi Branch of CNPC, the Northwest Petrochemical Company of CNPC, the trucking fleet of Shanxi Huashan Shangyu Co., Ltd., and Xi'an Huantong Automobile Transportation Company. Understand these companies, the use of Shaanxi steam heavy trucks, the problems that need to be solved, and send Shaanxi Auto heavy-duty cards to the users sincere greetings and care. In the hot summer season, Shaanxi Auto Heavy Duty Trucks has prepared a “close-to-heart” small medicine box for users, which contains commonly used medicines for treating colds, coughs, diarrhea, and cervical spondylosis, as well as standing products such as cotton swabs, band-aids, thermometers, and wind spirits. In addition, Shaanxi Steam Truck Co., Ltd. also has gifts such as toilet steamer, Shaanxi Steamer Towels, Shaanxi Auto Brand Fans, Shaanxi Auto T-shirts, and so on. Moreover, from the time to the Dragon Boat Festival, Shaanxi Steam Heavy Trucks also delivered sweet and delicious dumplings for users.



In the process of the activity, the service personnel of Shaanxi Heavy Duty Truck conducted on-site training and guidance for the user's air conditioning maintenance, maintenance, training, use, and other matters needing attention; on-site inspection of the user's vehicle for free vehicle engine, chassis, tire pressure, add air conditioning refrigerant, etc. Free and routine detection of the remaining items; timely understanding of the user's vehicle driving conditions and safety, helping users quickly solve the problem of urgent need to deal with the vehicle, providing vehicle driving and technical advice, Shaanxi Automotive with thoughtful and enthusiastic service for the driver to ease the tension in transit and Fatigue, reduce the unsafe driving factors in summer, and escort users with our actual caring behavior. The truck driver's car will be given professional and reliable care, so that the truck driver will stay away from the heat during the hot summer months and spend a cool summer. At the same time, strengthen market research during the event and earnestly solicit the opinions of the customers. The suggestions for product improvement will provide reference for the continuous improvement and upgrading of the heavy truck products.



This event aims to publicize the concept and policy of “Private Service” and at the same time promote the 6F three-dimensional service enjoyment proposed this year, as well as highlight Shaanxi Automobile’s major initiatives to continue caring for truck drivers, establish a good customer relationship, and enhance user satisfaction. Degree, truly embodying the “intimate service” of Shaanxi Auto Heavy Truck Co., Ltd., providing good service support for the summer sales, and guiding the service network to actively explore the market and tap potential users.



After-sales service staff and truck master exchange



All the time, Shaanxi Auto Heavy Duty Trucks insists on providing the most comprehensive, thoughtful and intimate after-sales services for customers, and formulates targeted seasonal maintenance plans based on the seasonal climate characteristics and the actual needs of users. In recent years, Shaanxi Auto heavy truck has won many service awards such as "China's Heavy Truck Service Customer Satisfaction Best Brand", "National Heavy Truck Service Public Satisfaction Best Model Brand" and "National Customer Satisfaction Brand".



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