Xi'an Cummins' autumn return visit was officially launched in mid-August and is dedicated to providing on-site service support to ISM11 users throughout the country. This activity has lasted for one month. It has visited nearly 1/3 of the nation's ISM11 dealers, trained more than 100 service stations, maintained 32 on-site maintenance, and collected hundreds of customer information and opinions. It can be seen from this that the “front tracking service†Xi'an Cummins has been admiring has achieved remarkable results.
Xi'an Cummins ISM11 full electronically controlled heavy duty diesel engine
Simplify the service process for your convenience
Since its inception, Xi'an Cummins has been adhering to the business philosophy of "quality first, customer first", starting from simplifying the service process, putting on-site services to the frontline of the market, and communicating with customers at zero distances, bringing convenience to every ISM11 user.
As we all know, the services provided by general engine companies are tantamount to allowing customers to send the engine with problems first to the service station, and the service station should solve it by itself. If the service station cannot be solved, it will be fed back to the engine manufacturer. This has undergone a series of complicated procedures such as reporting - service station maintenance - re-evaluation - review - assignment and so on, which has greatly reduced service efficiency. In order to eliminate this disadvantage, Xi'an Cummins pioneered the concept of “front tracking serviceâ€: instead of waiting for customers to request it, they should first go ahead and assign experts to stay at the service station to track the running status of the vehicle and drive, maintain, and save fuel for new users. Skills training, inspection of all aspects of performance, accessories, and working conditions for vehicles that have been purchased for a period of time, and emergency service accessories for on-site maintenance of vehicles with problems. During the service process, users generally reflected the characteristics of ISM's fuel saving and power, and their enthusiasm and friendship gave Xikang people great encouragement.
Listen to the customer's voice to make you satisfied
The response speed and service quality directly affect the user's intuitive impression and reputation of Xi'an Cummins. This summer customer revisit activity not only maintains the car and exports resources for the customer from the “hardwareâ€, but also
"Software" listens to customers and "inputs" more service ideas and efforts. In order to solve the problem of slow service and difficult maintenance in remote areas where all heavy truck users generally suffer headaches, Xi'an Cummins is unique, multi-pronged, and advancing at every level.
First, improve the overall maintenance capacity of more than 300 ISM11 service stations across the country and formulate a strict training schedule and system for service stations. All trained personnel must undergo on-site repairs, theoretical knowledge, computer system operations, and other aspects. After a period of practical operation, the ISM11 engine maintenance qualification certificate can be obtained. Second, not only rely on service stations: each area of ​​the country south to Yunguichuan North to Xinjiang Inner Mongolia, where there is the imprint of the ISM 11 liters engine, where there is Xi'an Cummins technical expert permanent service. After each maintenance service, the data of this event will be recorded in detail and entered Xi'an Cummins' fault information database as the most intuitive and fundamental basis for optimizing and improving products.
Xi'an Cummins technical experts are conducting on-site inspections for users
The summer user return visit will continue for several months. It will continue to promote Xikang, service stations, and users' high degree of integration and build an international, high-quality service team with fast response, good service, and high reputation. We have reason to believe that Xi'an Cummins will provide users with more reliable and more economical ISM 11-liter engines under the guidance of such a high-quality team and advanced service concepts to give you peace of mind, peace of mind and comfort. Driving experience!
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