Top Ten Automotive Keyword Complaints in 2017: Tires

In general, what are the parts that ensure the safety of the vehicle occupants? Many people may feel that they are advanced active safety systems and high-intensity vehicle models. But do you think that tyres are also important components for our safety? Thousands of miles begin with a single step. The tires are the four legs of the car. They directly contact the road surface and are used together with the car suspension to mitigate the impact of the car. However, during the high-speed driving of the car, once the tire appears The problem is that if you can't continue to drive normally, and the car crashes, the importance of car tires is self-evident.

Previously, Auto Complaints Network had commented on the car certificate violation mortgage in the top ten complaint keywords in 2017. In this article, we will continue to discuss the most important part of the car – tires. Remember that in 2016, Auto Complaints Network received a large number of complaints about automobile tires. After the complaints from Auto Complaint Network, what happened to the tire complaint cases in 2017?

According to the data of the Auto Complaint Network, there were 408 complaints about tires in 2017, which is a decisive decrease compared with 538 cases in 2016. This is the first time that cases of tire complaints have fallen since 2014, reflecting the problem of tires from the side. The severity has eased.

Also look at the classification of complaints about tire quality issues. In the 408 complaints in 2017, the number of complaints concerning tire burst was 137, accounting for 33.58%; tire wear was 176, accounting for 43.14%; tire bulging There were 62 cases, accounting for 15.20%; and there were 33 cases of tire leakage, accounting for 8.09%.

It is worth noting that the proportion of complaints about tire wear in 2017 has been improved from 28.62% in 2016, reflecting the lack of tire wear resistance.

In addition, of the 408 cases of tire complaints, 343 cases have been dealt with, accounting for 73%; and untreated cases have 127 cases, accounting for 27%. Compared with 2016, the processing rate has been greatly improved. On the one hand, it shows the enthusiasm of the manufacturers. On the other hand, it shows that whether it is tire manufacturers or car manufacturers, their performance has a lot of improvement.

How is the tire wear caused?

In the case of complaints in 2017, the proportion of tire wear has improved a lot in 2016. What caused the problem of tire wear?

1, early wear and tear in the center of the tire. Most of the reasons for the tire pressure is too large, resulting in a change in the shape of the tire tread. The central part of the tire is high, causing early wear.

2. Excessive wear on one side of the tire: The main reason is the misalignment of the front wheels. When the camber angle of the front wheel is too large, early wear of the outer edge of the tire occurs, and when the camber angle is too small or not, early wear of the inner edge of the tire occurs.

3, excessive wear on both sides of the tire: The main reason is that the amount of inflation is not enough, or long-term overload driving. When the aeration is small or the load is heavy, the contact surface between the tire and the ground is large, so that the two sides of the tire come into contact with the ground to participate in work and form early wear.

Of course, there may also be a reason for the vehicle, which is the toe. First of all, to ensure that the car is running in a straight line, the steering wheel should have a self-reversing effect. That is, when the steering wheel is deflected by accidental encounters with external forces (such as stones), it can be automatically applied immediately after the external force disappears. Return to the straight line. Then if the front torsion is too small, the steering wheel cannot be turned back, and if it is too large, the outer side of the tire will be excessively worn.

In addition, if the individual tires wear out, it may be that the tires are not changed after the tires are replaced or the tire pressure monitoring is installed on the tires. As a result, the tires are subjected to excessive pressure, resulting in wear and tear. Go to the repair shop to perform a balancing check on the tires.

Tire wear is mainly caused by the friction generated by the sliding between the tire and the ground. The driving conditions of the car such as starting, turning and braking are constantly changing, the turning speed is too fast, the starting is too fast, the braking is too fast, and the tire wears quickly. In addition, the tire wear is also related to the speed of the car, the faster the speed, the more serious the tire wear, the quality of the road surface will directly affect the friction between the tire and the ground, when the road is poor, the tire and the ground to increase the tire, the tire Wear faster. The tire wear caused by the above conditions is basically uniform and normal wear. Improper use of the tire or misalignment of the front wheels will result in abnormal wear and tear.

Therefore, in fact, tire wear is not necessarily caused by the quality of the tire, it may also be caused in many ways. As a tire manufacturer, in fact, it should have the corresponding testing standards and warranty period, so as to reduce the owner's complaint as much as possible. And misunderstandings, but when it comes to quality assurance standards, it raises another topic.

Tire warranty standards need to be unified

Although in 2017, the completion rate of auto complaint complaints related to online tire complaint cases has been improved a lot compared to 2016, this mainly depends on the self-discipline of the manufacturers, because of the lack of standards for tires and the warranty period for tires. The right is in the hands of businesses and presents a chaotic situation. The length of the warranty period for different brands of tires varies from 3, 4 and 5 years. Although tires are the main parts and wearing parts of automobiles, the automobile three-bag method has not been fully taken care of.

Car Complaints Network has published a report pointing out the three crimes of tire warranty. First of all, there is no uniform standard for the shelf life of tires. There are different opinions on the shelf life of tires by car companies and tire companies. Secondly, the so-called “national standards” on which the tire industry claims are based are actually the “Administrative Measures on the Management of Automobile Tire Claims” appointed by the trade association before the issuance of the Claims Requirements. Third, the identification of tire quality problems has been performed by the manufacturer itself and the results of the identification are unconvincing.

In the actual claims process of tires, the right to discourse on tires is mostly in the hands of enterprises. "Inappropriate use", "normal aging" and other reasons often serve as a roadblock to tire claims, and consumers are completely in a weak position.

In response to the owner's reaction, the appraisers gave a response to the “natural aging” of the tires after the appraisal results of the “natural aging” of the tires. Afterwards, they ignored the owners’ response and played a procrastination.

Industry insiders suggested that “when confronted with automotive quality problems, whoever sells and who is responsible, consumers can first communicate with the manufacturer through the seller. For batch issues, it can also be passed to consumer organizations or AQSIQ. Responsiveness: Consumer organizations can institute public interest litigation to help consumers safeguard their rights.” “The same batch of tires has the same formulation and vulcanization process. If there is a real problem with the quality of the tires, that would be a batch problem.” think.

to sum up

From the data, it is not difficult to analyze that the problem of tires in 2017 has indeed decreased compared with the severity of 2016. In addition, the tire processing rate has also risen a lot. This is a good start, but all this is based on The responsibility of the manufacturers, in the absence of current laws and regulations, once the tire manufacturers lack responsibility, then there may be shameless because of the absence of laws and regulations, so the establishment of a sound legislation is the most important thing in the current tire field.