Recently, the General Administration of Quality Supervision, Inspection and Quarantine reported that the number of car recalls and the number of recalls in 2015 reached a record high. The "Securities Daily" reporter noted that in terms of the number of recalls, Mercedes-Benz has the most recalls among all car companies, and the number of recalls this year has reached 12 times.
Among them, the Mercedes-Benz E-Class has been recalled twice because of the same problem. It is a safety hazard that the engine compartment seal may cause fire due to contact with the high-temperature components of the engine. Previously, the quality complaints about the Mercedes-Benz E-Class have never stopped. From the "odor door" that the car owner criticized to the tire drum bag, turbine oil leakage, gearbox problem, and the recent 1.8T engine camshaft failure, The ignition time delay, Mercedes-Benz E-class can be described as a quality scandal.
So, what is the sales volume of such a Mercedes-Benz E-Class that has been frequently complained about?
The reporter inquired about the relevant sales data. The Mercedes-Benz E-Class has sold about 5,000 vehicles in the past three months. Compared with the competitors Audi A6L and BMW 5 Series, it is always in the bottom position, and sometimes even the sales volume is only the BMW 5 Series. One of the points.
In response to the frequent recall of the Mercedes-Benz E-Class and the frequent failure of the engine it is equipped with, the reporter called the person in charge of Beijing Benz, and the answer was that the specific situation was not clear yet, and the information of the specific owner was required to respond.
An industry component analyst who did not want to sign the reporter told reporters that if some of the joint venture brands' actions in China were put abroad, they might have already closed the store.
Mercedes-Benz E-class car failure owners continue to ask why not recall According to the company recall notice, Mercedes-Benz E-class car repeatedly recalled twice on February 16 and July 24 this year due to the same problem, there are engine compartment seals may be The fire safety hazard caused by exposure to high-temperature components of the engine involved two 127,038 Mercedes-Benz E-Class vehicles.
Recently, Mr. Wang of Guangzhou City reflected on the auto complaint website that he purchased a 2011 E200L sedan in 2011, and soon the engine fault light alarm, originally thought it was only necessary to clean the carbon. The next day, I opened the 4S shop and the test result showed the fault code P034062, which is “air intake camshaft failureâ€. The parts to be replaced in the maintenance quotation include air inlet regulator, air outlet regulator, chain tensioner, valve cover gasket, etc. The most expensive ones are two regulators, which are nearly 16,000 yuan, plus working hours and other expenses. The total is more than 20,000 yuan.
The maintenance personnel told Mr. Wang that his fault was actually quite common in the Mercedes-Benz 1.8T engine (code M271) and even its homologous V6 engine (code M272), including C-class, E-class, and B-class, covering Low power version and high power version (ie C260, E260, etc.).
Coincidentally, Mr. Shi from Xiaoyi City, Shanxi Province, found the same problem in his Mercedes-Benz 2011 E200L CGI elegant car purchased on October 17, 2011.
According to Mr. Shi, his E200L sedan suddenly appeared abnormally. After entering the store, the local Lixing Mercedes 4s shop is also said to be a problem due to the air intake regulator, and the repair cost is also 20,000 yuan.
The "Securities Daily" reporter called a technician of a Mercedes-Benz 4S shop repair shop in Henan as a customer and asked him if it would affect the vehicle if it was not repaired. The technician told reporters that if the repair is delayed, the vehicle will gradually experience the ignition delay, the ignition difficulty, and the abnormal part of the engine head. In the end, it will not catch fire. For the engine itself, there will be some damage for a long time.
After making a complaint, Mr. Shi found that it was not only him who had a similar experience with him. His complaint quickly turned into a collective condemnation. In just a few days, various complaints fell like snowflakes. The experience of these owners is similar to that of Mr. Wang and Mr. Shi. In their view, the Mercedes-Benz 1.8T engine M271, the intake and exhaust camshaft regulator failure rate is so high, why do manufacturers delay the implementation of the recall or give a clear statement?
Mr. Zhou from Jiading, Shanghai, told reporters that his car had such a big quality problem just two months after the insurance. It is really unacceptable for the owner to pay more than 20,000 yuan for the manufacturer's defective products. What made him even more angry was that many times he called the Mercedes-Benz's 4008181188 complaint phone. "The reply is that the 4S shop will contact me soon, but there has been no contact since September."
The localization rate has been improved due to the quality decline. Querying that Mercedes-Benz has been forced to recall the Mercedes-Benz E-class quality problems by the AQSIQ has also affected its sales. According to public information, the Mercedes-Benz E-class monthly sales in the past three months were 4,979 and 4,147 respectively. And 5,234 vehicles. Compared with competitors Audi A6L and BMW 5 Series, it is always in the bottom position, and sometimes it is only one-third of the BMW 5 Series. This year, the cumulative sales of Mercedes-Benz E-series vehicles was 54,200 units, which is a far cry from the 136,600 units of the Audi A6L and the 137,100 units of the BMW 5 Series.
Although the Mercedes-Benz customer service staff for a series of recalls this year, told reporters that it is only normal business behavior, no impact. However, in the view of Chen Chaozhuo, director of the Sino-Swiss Traffic Safety Research Center, Mercedes-Benz, as a well-known luxury car brand in the Chinese market, should be more serious and responsible for the recall.
As early as March 9, Mercedes-Benz (China) recalled imported G-class vehicles and was reported by the media, not only because the total value of recalled vehicles exceeded 1.1 billion yuan. What is even more striking is that this is a cause. The manufacturer refused to recall the claim and was then ordered by the QAQ to force a recall.
In an interview with the Securities Daily, Zhang Zhiyong said that with the increase in car sales and the increasing popularity of car knowledge, the recall will not have a significant adverse impact on the brand. However, if the recall frequency of some auto manufacturers is very high, or if problems are found, they will not make up for them in time. Instead, they will condone and indulge product defects to deceive consumers. This is another matter.
The reporter noted that in 2015, except for the number of recalls on November 2, 2015, Mercedes-Benz (China) and Beijing Benz recalled 173,632 vehicles in the year, and the number of domestic Mercedes-Benz recalls accounted for The ratio has reached 80%, which has also caused some consumers and industry insiders to question the quality of Mercedes-Benz domestic cars.
An industry analyst with an unwillingness to sign, in an interview with a reporter from Securities Daily, said that although many foreign companies claim that localization is only a change in production sites rather than a change in quality, from the current situation It has to be acknowledged that some localizations have degraded quality during the promotion phase.
The above-mentioned person further explained that there is a gap between the quality control of the joint venture company and the control of the foreign headquarters. Taking Mercedes-Benz as an example, it is not entirely the Germans’ calculations in the domestic parts procurement, in order to reduce costs. The pressure, many parts are dominated by domestic procurement, the actual situation is that relatively low-cost domestic parts are indeed the quality needs to be improved, so it is not surprising that there are some quality problems of large and small.
“To be honest, the probability of a component being purchased under the domestic supply chain is indeed higher than it is abroad,†the analyst said with a smile.
This person told reporters that the Mercedes-Benz E-class and the abnormal sound of the engine or the tires of the tires are estimated to be problems of parts suppliers. From the procurement level, it should be the quality control problem. As a long-term supplier of Mercedes-Benz, quality and qualifications should not be a big problem, but it does not rule out that the problem will appear in the second or third-tier suppliers.
"Including the Volkswagen's broken shaft door, there have been serious safety hazards and the manufacturers have been able to hold back and ignore them after being reported. It is already a feature in China. In foreign countries, this is absolutely not allowed. It is a major event that is related to the prosperity of enterprises." The above-mentioned people said.
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