Shell gas station truck driver caring activities are starting in the country Xi'an, Shaanxi Province, extended Shell gas station: eat a little, clothes change and worry-free
For truck drivers, it's common to have no food and no clothes for a few days. Extending the Shell Shuangfeng Station in Xi’an, there was a “stone sister†that was highly respected by the driver. With his many years of “caring actionâ€, he harvested a public “card fanâ€. "A lot of drivers who run fixed routes are not convenient for washing clothes and eating. Here, we can help them wash, dry clothes, write their names in cartons, and save them in a few days. They can be taken away directly in a few days." It is the meticulous service of a few days as a day, so that "Sister Shi" has become the "intimate sister" in the minds of past card lovers.
"Come here for refueling is good for your service!" "Can you choose the service here?" This is the highest rating for the petrol station. Hardware facilities can easily be imitated, but rooted in the brand, rooted in the soft services of each employee can truly penetrate the hearts of consumers, allowing them to choose Shell and trust Shell.
"Driver's Home" makes every hardworking truck driver feel like home-like relaxation and comfort
For ordinary people, eating is a picture full of warm families. For truck drivers, eating is a task. Basically, it is “eats and pulls†and “satisfies the roadâ€. It takes three meals a day to drive. Room full of stomach.
The Selected convenience store and deli by shell cooked food service are the highlights of Shaanxi Yanbei Shell Zhangbei Road Station. The store currently provides customers with breads, pizzas, coffee, milk, etc. Experience food from all over the world and enhance the quality of life. "Come on here, at a certain amount, send deli by shell food or discount coupons, why not. There are a lot of drivers, not to refuel, but to stop and buy." Petrol Station Manager Mr. Cao said that although deli by Shell was originally designed to serve passenger car drivers, in the future we will certainly promote it to the truck driver community so that they can also experience quality and warm cooked food service. The petrol station caring activity is a very important customer value for the fleet card business. We will show our care for truck drivers at all levels and continue to do so.
Chengdu, Sichuan extended Shell gas station: "Sambo" service, warm journey
Nowadays, the difficulty of pulling a sports car has increased compared with the past, and the pressure on truck drivers has also increased. It is not easy to drive trucks. Those who have been able to work for more than ten years are still out of love and persistence in this line. Extending Shell gas station in Chengdu, we met Fan Master who had been in business for more than 20 years. He said that the owner of the cargo called for goods in the middle of the night and he had the spirit to drive even though it was still not bright. In the Xindu Zhuwang gas station Shell "Caring House" comfortably take a hot bath, is the most expected thing in their boring driving life. “We have been refueling here for four or five years. Enjoying the service of the driver's home over the past few months, taking baths, washing clothes, and eating hot food are the best choices for us to follow this route.â€
Mr. Tang, the petrol station manager, said that the two-floor driver's home has more space. It has separate bath rooms, kitchens, bathrooms and balconies. Each detail is designed to make the truck driver feel warmer. These services are also Card friends really need. Ms. Chen, a gas station manager at Cheng-Jian, said that in addition to filling up with good oil, hot food, water, and water in the chassis, it is the “three treasures†that truck drivers need most, and “good service is the most direct careâ€. Giving useful small gifts such as gloves can also better bring the distance between the petrol station and the card friend.
"Driver's Home" with brand new massage chair allows truck drivers to eliminate fatigue
Guangdong Huizhou Extend Shell Gas Station: Here, enjoy "home service"
In Guangdong Province, the Shell Qingcaowo oil station was extended. A driver who was resting in the lounge told us that he often runs short-term. The round-trip time is about 10 hours on that day. He has been extending Shell's refueling for more than 10 years. He said that even if Shell's oil prices are high, he still insists on choosing Shell and recommending to surrounding partners because "the service here is not ordinary." “What activities we have learned through WeChat in advance. There is free hot water, bubble tea drinking, and free glass cleaning service. It is not available in other places. The glass is wiped clean and the driving line of sight is better. It's also safer."
Gas station employees provide glass service for truck drivers to ensure safe driving of truck drivers
According to Mr. Hu, an oil station manager, diesel drivers are in great need of care and creating a “home†atmosphere. “In fact, sometimes prices are not the focus, and more is the place that gives them a sense of belonging and love.†Since the place where the truck driver sleeps, and the time, there is no way to guarantee it. Many drivers are husband and wife playing sports cars together and go back and forth for more than 10 days. Most of the time, they choose to take a rest in the temporary bed behind the cab and have to worry about the “oil consumptionâ€. "Stealing oil. "If there is a lounge, those big cart drivers who stop by the road in the early morning can rest assured to come in and rest!"
“Actually, caring service not only enhances the emotional bond between Shell and its card-friends, but it also benefits the fleet managers.†Mr. Zhang, a B2B account manager at Guangzhou Extension Shell, introduced the extension of Shell as a supplier to fleets and companies. Help the team to optimize the management process to provide better after-sales feedback and help the team manage to save money and effort. "On the other hand, it is very difficult for current drivers to move, to be unstable, to give the driver a better service experience, and to help them retain talent."
Driving a truck is a very tedious and difficult job. Long-time rushes make card members more tired than ordinary workers. Shell's caring for the driver's home, the most active time is usually 7:00-9:00 every day. Whether it is the end of a day's busy pull, or the driver about to open the night lane, they all like to come here to find the warmth of the "home". . Drink some hot water, soak in a bowl of noodles, take a hot bath, watch TV, use wireless WIFI to chat with your family... you can lie down, sit, walk around, charge yourself. Shell created a “home on the road†for the card friends and lit up every lonely night.
Gas station employees provide truck drivers with safe driving training manuals for safe driving
In fact, the current development of China's logistics and transportation is so efficient and rapid that it is inseparable from the joint efforts of all truck drivers. While enjoying the convenience of modern high-speed logistics, we must not forget the group that sticks to our position. 365 days a year. Truck drivers have 360 ​​days on the road. There are old people who cannot be filial, children can’t teach, and dangers can be avoided. When goods are pulled, they need the common respect, understanding, attention, and support of society. Thanks to each and every card friend's efforts to make our life better. In the new year, let's follow the pace of the "Let every station warmer" care activity at the Shell gas station, and send heart to the spirit of care and love. Praise for every card friend!
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